Refund Policy

Last updated: March 2026

This policy explains when and how refunds are handled for credit purchases on SocialThumbPro.

1. Overview

•SocialThumbPro operates on a credit-based system. Credits are purchased through manual payment methods (bKash, Touch 'n Go, bank transfer, etc.) and are added to your account upon order approval.
•We understand that issues may arise, and this policy outlines the circumstances under which refunds or credit adjustments may be granted.

•If your order is still Pending (not yet reviewed by our team), you may request a cancellation by contacting us through the Help Center at /support.
•Cancelled orders will be refunded to your original payment method within 3–7 business days.

•Credits are generally non-refundable once they have been added to your account.
•Exceptions may be made in the following cases:
•You were charged an incorrect amount due to a system error.
•Credits were not added to your account despite a confirmed payment.
•Duplicate orders were processed for the same payment.

•If a technical failure produces no output and your balance was charged, contact Support with the time of the request and your account email. The team can review the failed request and any credit adjustment; an automatic refund is not currently implemented.
•If you are dissatisfied with the quality of a generated thumbnail, we cannot offer a refund because generated output varies and is subjective. A new generation is a separate request and uses additional credits.

•If you delete your account, any remaining credits are forfeited and non-refundable.
•Please ensure you have used or are willing to lose your remaining credits before deleting your account.

•Refund requests associated with fraudulent payment activity, fake transaction IDs, or chargebacks will be denied.
•Accounts involved in fraudulent activity may be suspended or permanently terminated without refund.

•Visit the Help Center at /support and submit a refund request with your order details.
•Include your account email, order ID (if available), transaction ID, and reason for the refund.
•Refund requests are reviewed within 1–3 business days.
•Approved refunds are processed to the original payment method within 3–7 business days.

•We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of SocialThumbPro after changes constitutes acceptance of the updated policy.

•For refund-related inquiries, please visit our Help Center at /support or reach out through our Facebook Community.